Once the customer submits the "Bodcraft Custom Order Form", the customer bears all responsibility for any damaged or product not to the liking of the customer. These items are custom designed & manufactured to the liking of the customer. BodCraft will in good faith execute the manufacturing and design process to their best ability, according to the description given by the customer. By submitting a business order, the customer bears full responsibility for goods. If your order has been damaged or you need assistance please contact: support@bodcraft.com